Frequently Asked Questions (FAQ) 常见问题
1. How to change my account personal information and shipping address?
Q: How to change my account personal information and shipping address?
A: Log in to your account → Click on “Account Maintenance” → Edit your account information and shipping address here.
问： 如何更改我的账户资料和收货地址？
答： 登录您的账户 → 点击“账户维护” → 在这里编辑您的个人资料和收货地址。
2. I forgot my Password for my account. What should I do to retrieve it?
Q: I forgot my password. What should I do?
A: Click on “Lost Password?” and enter your registered email. A verification token will be sent to you. Once you receive it, you can reset your password.
问： 我忘记了账户密码，怎么办？
答： 点击“忘记密码？” → 输入您注册的邮箱 → 系统会发送验证码给您 → 输入验证码后即可重设密码。
3. Can I cancel an existing order that has been made?
Q: Can I cancel an order after placing it?
A: Yes, but only if the order is still under “Pending” status. Please WhatsApp to our customer service at 011-59980116 with the subject “Request to cancel order”. Orders that are already shipped cannot be canceled.
问： 下了订单后可以取消吗？
答： 可以，但只限于订单状态仍是“待处理”时。请发电邮至 011-59980116 ，邮件标题注明“Request to cancel order”。已发货或运输中的订单不能取消。
4. What is the product’s transaction currency?
Q: What is the transaction currency?
A: All product transactions are in Malaysian Ringgit (MYR).
问： 产品交易使用的货币是什么？
答： 所有产品交易均以 马来西亚令吉 (MYR) 进行。
5. What are the delivery areas and charges?
Q: Do you deliver to my area and how much is the delivery fee?
A: We deliver to most areas in West Malaysia. Delivery fees vary based on location and will be shown at checkout. If you are unsure, kindly WhatsApp our customer service to confirm whether delivery is available to your area.
问：你们送货到我家吗？运费是多少？
答：我们送货覆盖西马大部分地区。运费会根据您的地区计算，并在结账时显示。若您不确定所在地区是否可以送货，欢迎通过 WhatsApp 联系我们的客服查询。
6. How do I store the seafood products after receiving them?
Q: How should I store the seafood I ordered?
A: Please keep the seafood frozen immediately upon receiving to maintain freshness.
问： 收到海鲜后要如何保存？
答： 请在收货后立刻冷冻保存，以保持新鲜度。
7. How can I contact customer service?
Q: How do I reach your customer service?
A: You may contact us via:
WhatsApp: 011-59980116
问： 如何联系你们的客服？
答： 您可以通过以下方式联系我们：
WhatsApp：011-59980116