In case of weight discrepancies or product issues (upon verification), we will either replace the missing weight in the next order or provide an equivalent value of seafood product as credit.
若出现重量差异或产品问题，经确认后，我们将于顾客下次购买时补回相应重量，或以等值海鲜产品抵扣。
Customers must submit a claim within 24 hours upon receiving the order, with clear photo(s) or video(s) as proof, through our official customer service.
顾客需在收货后 24 小时内 通过官方客服提出申请，并附上清晰照片/视频作为凭证。
Once verified, the case will be recorded in our system, and replacement or credit will be arranged for the customer’s next purchase.
经公司确认属实后，将记录在系统，并于顾客下次购买时安排补货或抵扣。